
FREQUENTLY ASKED QUESTIONS...
What flavors of decorated cookies do you make?
Our signature flavor is a vanilla sugar cookie with vanilla icing. We do offer other flavors upon request. Ask us about of flavor offerings!
Are your cookies gluten, nut or dairy free?
Our cookies are NOT gluten, nut or dairy free and we cannot accommodate this request as our kitchen is not certified to be free of these ingredients.
What do your cookies cost and how many do I need to order?
All of our cookies are custom designed and decorated for your special occasion. Cookie pricing starts at $80/dozen (2 dozen minimum) and increases depending on size, colors, detail, etc (average cookie size is 3-4 inches). Character and logo pricing begins at $86/dozen.
How do your cookies come packaged?
To ensure freshness, our cookies are individually wrapped and heat-sealed. If you would like to add a bow to the bag, we can do that for an additional $.75/cookie.
Do you ship your cookies?
We have made the difficult decision to no longer offer shipping on our custom sets. We will be focusing on our local Charlotte community offering pickup only in Cornelius, NC.
We will offer shipping on our holiday pre-designed sets and our graduation sets. Available sets will be posted on our social media accounts and through email. Be sure to sign up to be notified about our holiday sets and our college sets. We promise we won't inundate you with emails!
Do you deliver?
At this time we do not deliver.
What forms of payment do you accept?
Check, cash or Zelle can be paid if picking up the cookies. If cookies will be shipped, Zelle is the preffered payment accepted.
How do I place my order?
Orders are placed via email only. Payment in full is required at the time the order is confirmed. All invoices must be paid within 48 hrs or the invoice will be cancelled and space will be given to the next person on the waitlist.
Rush fee: Orders need to be booked at least two weeks (10 business days, M-F) in advance. But please note we tend to book out 3-6 weeks in advance depending on the time of year. Any order requested 10 business days or less will incur a rush fee of 20% of the order total.
Cancellation/Refund Policy
50% of your total payment is considered a deposit and is nonrefundable or transferable. You may cancel your order within 21 business days of the scheduled due date and will be refunded the remaining 50% minus any service charges. Any order that is cancelled with less than 21 business days notice will not receive a refund and your payment is non-transferable to another date. We do this because you block our calendar to other customers by holding space and then cancelling.