
FREQUENTLY ASKED QUESTIONS...
What flavors of decorated cookies do you make?
Our signature flavor is a vanilla sugar cookie with vanilla icing. We do offer other flavors upon request. Ask us about of flavor offerings!
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Are your cookies gluten, nut or dairy free?
Our cookies are NOT gluten, nut or dairy free and we cannot accommodate this request as our kitchen is not certified to be free of these ingredients.
What do your cookies cost and how many do I need to order?
All of our cookies are custom designed and decorated for your special occasion. Cookie pricing starts at $75/dozen (2 dozen minimum) and increases depending on size, colors, detail, etc (average cookie size is 3-4 inches). Character and logo pricing begins at $80/dozen.
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How do your cookies come packaged?
To ensure freshness, our cookies are individually wrapped and heat-sealed. If you would like to add a bow to the bag, we can do that for an additional $.50/cookie.
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Do you ship your cookies?
Yes! Cookies can be shipped anywhere within the continental United States via USPS Priority Mail or UPS Next Day or 2nd Day Air.
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Please note... the US Post Office and UPS does not guarantee delivery date or insure against breakage. Please be aware that there is a risk to having your cookies shipped through the mail. We do our very best to package the cookies in a way that they are padded and protected but once they leave our hands, we can't guarantee how the cookies will be handled by shippers, and you assume all risk. We are not able to refund for damaged or lost cookies. You may consider ordering a few extras if you need a specific number of cookies for a special occasion.
Do you deliver?
At this time we do not deliver.
What forms of payment do you accept?
Check, cash or Zelle can be paid if picking up the cookies. If cookies will be shipped, Zelle is the preffered payment accepted. We can accept Venmo, PayPal or credit card for a small transactional fee.
How do I place my order?
Orders are placed via email only. Payment in full is required at the time the order is confirmed. All invoices must be paid within 48 hrs or the invoice will be cancelled and space will be given to the next person on the waitlist.
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Rush fee: Orders need to be booked at least two weeks (10 business days, M-F) in advance. But please note we tend to book out 3-6 weeks in advance depending on the time of year. Any order requested 10 business days or less will incur a rush fee of 20% of the order total.
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Cancellation/Refund Policy
50% of your total payment is considered a deposit and is nonrefundable or transferable. You may cancel your order within 21 business days of the scheduled due date and will be refunded the remaining 50% minus any service charges. Any order that is cancelled with less than 21 business days notice will not receive a refund and your payment is non-transferable to another date. We do this because you block our calendar to other customers by holding space and then cancelling.