FREQUENTLY ASKED QUESTIONS...
What types of cookies do you make?
Our signature flavor is Vanilla Sugar with Vanilla icing. We do offer other flavors in our decorated cookies to include chocolate, strawberry, cookies-n-cream, birthday cake, peanut butter and, in limited shapes, a chocolate chip shortbread (for pick up only). Please specify at time of order if you are interested in an alternate flavor, otherwise all cookies will be the signature flavor. (Specialty flavors will incur an additional fee per dozen)
How many cookies do I need to order?
As many as you want, but a minimum of 24 medium-size cookies. We offer a mixed double dozen sugar cookie platter that incorporates 3-4 styles/shapes of cookies; this is our most popular option. Occasionally special packs will be offered in fewer quantities and will be listed for sale.
Do you ship your cookies?
Yes! Cookies can be shipped anywhere within the continental United States via USPS Priority Mail or UPS. All packages are insured for the value of the purchase price (excluding shipping).
Please note... the US Post Office and UPS does not guarantee delivery date or insure against breakage. Please be aware that there is a risk to having your cookies shipped through the mail. Once they leave our hands, we will provide you with the tracking number. Because we can't guarantee how the cookies will be handled by shippers, you assume all risk. We are not able to refund for damaged or lost cookies. You may consider ordering a few extras if you need a specific number of cookies for a special occasion. If damage occurs, you will need to file the claim directly with the shipper. We chose not to ship via FedEx as they are not nice to our cookies!
Do you deliver?
At this time we do not deliver. We can arrange for pickup if you are local to the area.
What forms of payment do you accept?
Check, cash, Venmo, Zelle or CashApp is the best way to pay as not to incur additional processing fees. We do accept credit cards via PayPal, but pass along the transaction fee (3%) to the buyer for this service.
How do I place my order?
Orders are placed via email only. Payment is required at the time the order is confirmed. If you are shipping, you will pay two invoices, one for cookies and an additional shipping invoice for shipping once the cookies are weighed and boxed. All orders require payment to ensure your order is scheduled and reserved on my calendar. Orders are not confirmed or started without payment in full. All invoices must be paid within 24 hrs or it will be cancelled and given to the next person on the waitlist.
Rush fee: Orders need to be booked at least two weeks in advance. Any order requested 10 business days or less will incur a rush fee of $20 or 20% of the order total, whichever is greater.
50% of your total payment is considered a deposit and is nonrefundable or transferrable. You may cancel your order within 14 business days of the scheduled due date and will be refunded the remaining 50% minus any service charges. Any order that is cancelled with less than 14 business days notice will not receive a refund and your payment is non-transferable to another date. We do this because you block our calendar to other customers by holding space and then cancelling.