FREQUENTLY ASKED QUESTIONS...

 

What types of cookies do you make? 

The cookies you see in most of the pictures are a traditional sugar cookie. A chocolate version of this cookie (that is equally delicious and tastes a bit like a brownie) is also available. We also offer a cookies and cream, peanut butter and, in limited shapes, a chocolate chip shortbread cookies (for pick up only). Please note, there is a $5/dozen additional charge on chocolate, chocolate chip and cookies and cream cookies due to additional ingredients. The entire order must be the same dough, i.e. 2 dozen cookie, minimum.

 

In addition to sugar cookies, we bake a mean chocolate chip cookies & chocolate chip sammies (two chocolate chip cookies filled with buttercream icing), snickerdoodle (cookies & sammies), oatmeal raisin cookies (& sammies), chocolate peppermint,, white chocolate pecan cookies, cookie's and cream candy cookies, brownie blocks and Kahlua chocolate chip blondie squares. All are equally delicious! Pricing is available upon request.

How many cookies do I need to order?  

As many as you want, but a minimum of 24 medium-size cookies. We offer a mixed double dozen sugar cookie platter that incorporates 3-4 styles and shapes of cookies; this is our most popular option. 

How far in advance do I need to order? 

Sugar cookies need to be ordered at least three weeks in advance. It takes time to make pretty cookies! This is our process to bake you the perfect cookie...

  • Day One: Make, cut and bake the cookies. We let them sit in an airtight container to let the oils "settle" for 12 hours.

  • Day Two: Base coat the cookies and let them dry a minimum of 12 hours - preferably 24 hours.

  • Days Three & Four: Details, details, details....

 

All that said, if our calendar is busy we may need more advance notice. We can only make and decorate a set amount cookie per week. Generally, we are about three weeks out in availability. 

 

Holidays, graduation, football and wedding weekends fill up quickly so the bottom line: If you know you want cookies on a certain date, get on our calendar early! No, seriously, like, 6 months early!

Do you ship your cookies? 

Yes! Cookies can be shipped anywhere within the continental United States via USPS Priority Mail or UPS. All packages are insured for the value of the purchase price (excluding shipping). If you are local to Durham, Chapel Hill, or Raleigh, NC and would like to pick up your cookies, shipping fees do no apply.

Please note... the US Post Office and UPS does not guarantee delivery date or insure against breakage. Please be aware that there is a risk to having your cookies shipped through the mail. Once they leave our hands, we will provide you with the tracking number. Because we can't guarantee how the cookies will be handled by shippers, you assume all risk. We are not able to refund for damaged or lost cookies. You may consider ordering a few extras if you need a specific number of cookies for a special occasion. If damage occurs, you will need to file the claim directly with the shipper. 

Do you deliver? 

On occasion we are able to set up delivery of cookies. Deliveries fees are $1.00 per mile each direction and must be set up at the time of the order if availability allows.

What forms of payment do you accept? 

Check, cash, Venmo, Zelle or SquareCash is the best way to pay as not to incur additional processing fees. We do accept credit cards via PayPal, but pass along the transaction fee (3%) to the buyer for this service.

 

How do I place my order? 

Orders are placed via email only. To place an order or inquire about availability, click here. Payment is required at the time the order is confirmed. If you are shipping, you will pay two invoices, one for cookies and an additional shipping invoice for shipping once the cookies are weighed and boxed. All orders require payment to ensure your order is scheduled and reserved on my calendar. Orders are not confirmed or started without payment in full. All invoices must be paid within 24 hrs or it will be cancelled and given to the next person on the waitlist.

Rush fee: Orders need to be booked at least two weeks in advance. Any order requested 10 business days or less will incur a rush fee of $20 or 20% of the order total, whichever is greater.

Cancellation/Refund Policy

50% of your order is considered a deposit and is nonrefundable or transferrable. You may cancel your order within 14 business days of the scheduled due date and not be charged the remaining 50%. Any order that is cancelled with less than 14 business days’ notice will not receive a refund and your payment is non-transferable to another date. We do this because you block our calendar to other customers by holding space and then cancelling.